Jul 27, 2006
feelings
Jul 21, 2006
step nine
Jul 19, 2006
milquetoast
updates
My roommate suddenly decided to move out in September. I am mostly ok with it but I will miss the extra income, I was counting on the money to help pay for an enormous vet bill I racked up last month along with pet insurance premiums to help prevent another such bill. Fear of financial insecurity definitely contributes to my anxiety level!
updates update: my roommate is staying after all, yea!
Jul 7, 2006
their emails
Hers:
"I am so very sorry. I am new to scheduling patients for Dr. Telch, and I assumed that you knew that you were being scheduled to see him as a private patient. Most of his patients are very pleased when they find out that he treats them in his home rather than his office at the University of Texas. They have found it to be a very private and relaxing environment. Dr. Telch is sending you some information, but if I can do anything at all to help you please let me know. Once again, I am so sorry. I take full responsibility for the misunderstanding. Please feel free to call me if you have any questions."
His:
"I apologize for the misunderstanding and feel bad that I made you feel so uncomfortable. I think you sensed my frustration at Christine for not clarifying this with you. Christine - my assistant is new and she led me to believe that you understood you were seeing me for a private consultation. I have spent time reviewing your evaluation and you obviously can definitely use some expert help. I am attaching an educational handout that we give our study participants. You may find this helpful as a starter. I can check with my staff to see if there is room for you in the next UT treatment group. The advantage of that is that it is free, the disadvantage is that it is a group treatment and therefore does not allow the specific individual tailoring. The therapists are advanced students who have been trained by me to perform the panic treatment. In order to participate in that, you would still need to come in to my office at the University and complete a face-to-face interview. Based on your test scores online, my guess is that you'll pass the interview and be eligible to take part in the study. Keep in mind that we have a very powerful non-medication treatment for panic. There are some other less expensive private alternatives as well if you do not want to jump through the hoops of a university-based program, I can probably get one of my doctoral students to give you the treatment one-on-one at UT at a significantly reduced fee. Sorry again for the misunderstanding! Don't hesitate to call me if you have any questions."
average conceited jerk
"I have a couple of suggestions to help prevent future misunderstandings such as the one that occurred today between me, you and Dr. Telch. Here is the process I followed: I logged into the "University of Texas at Austin LSAD Online Testing and Interview System" and completed several questionnaires. Then, as requested, I sent an email to LSAD@telchlab.com. Since all of this fell under the heading of "University of Texas at Austin LSAD Online Testing and Interview System" and the email goes to a lab address and the introduction states: "Dr. Telch or one of his staff will contact you as soon as possible" and mentions nothing about Dr. Telch's private practice; I am not sure how it was misunderstood that I wanted a private session with him. Also, nothing in your emails indicated that is what I was scheduling; I assumed it was some sort of screening process for the lab. As far as Dr. Telch's attitude, you may want to suggest to him that he use a more compassionate and less condescending tone with someone he knows to be suffering from anxiety and panic attacks. Furthermore, I think he should be embarrassed to tout himself as "one of the world's gurus on panic attacks" when he acts like an average conceited jerk. You may want to revisit your process."
About an hour later I got a call from Dr. Telch apologizing for the "misunderstanding." He said he would be willing to offer me a couple of follow up sessions free of charge to compensate for what happened. He made it clear they would be "at UT, not at my home" as if I had invaded his home against his will. He also sent me an apologetic email as did his "assistant." Neither of them addressed the cause of the "misunderstanding" and I now have no desire to work with him on any level.
My mom, my marketing professional friend C. and my roommate J. all think that he's pulling some sort of scam to get vulnerable people into his office for expensive private sessions. C. said it sounded like the old bait-and-switch and that I should report him to UT. I'm not sure if I should go there or not...